SMS Consent & Messaging Program

1. Triven.ai SMS Messaging Program

Triven.ai is operated by CollabGlam LLC. Triven.ai provides an AI-agent platform that enables businesses to answer calls, take booking and service requests, and — only after a customer's affirmative consent — send transactional appointment, booking, service, and customer-support text messages related to that customer's own request.

Consent is collected in one of two auditable ways: verbally, during an inbound call answered by a Triven.ai-powered AI receptionist, or through a separate optional checkbox on a public booking or service-request form. Triven.ai never sends transactional SMS without a recorded opt-in, and consent is never a condition of booking or receiving services.

2. Types of Messages

Customers who opt in may receive the following transactional messages:

• Appointment confirmations
• Appointment reminders
• Booking updates
• Rescheduling notices
• Cancellations
• Service-request updates
• Customer-support messages

These messages are transactional only. Promotional or marketing content is not part of this program.

3. Verbal Consent During an Inbound Call

A customer calls a business's phone number. The business's Triven.ai-powered AI receptionist answers, helps with the customer's question, appointment, booking, or service request, and — when a text message would be useful and no valid consent is already on record — reads the following disclosure aloud, replacing {{business_name}} with the actual business the customer called:

“Would you like to receive transactional text messages from {{business_name}} through Triven.ai about this appointment, booking, or service request, including confirmations, reminders, updates, cancellations, and customer-support messages? Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not required to complete the booking or service request. Please say yes or no.”

The AI waits for an explicit answer. Only a clear affirmative response (for example, "yes" or "yes please") is recorded as consent. A "no", silence, an interruption, or an unclear or ambiguous answer is treated as no consent, and no text messages are sent. The appointment, booking, or service request is completed either way — consent is never required to finish.

4. Example Affirmative Conversation

5. Example Decline Conversation

6. Website or App Consent

On a business's public booking or service-request form, customers may optionally agree to transactional SMS by ticking a separate checkbox with the following wording:

“I agree to receive transactional SMS messages from {{business_name}} through Triven.ai regarding appointment confirmations, reminders, booking updates, rescheduling notices, cancellations, service updates, and customer support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase, booking, or receiving services.”

• The checkbox is unchecked by default.
• The checkbox is optional and is never bundled into Terms acceptance.
• The booking or service request can be submitted and completed without checking the box — no SMS is sent in that case.

7. Consent Records

For each opt-in, Triven may store an auditable consent record containing:

• The customer's mobile phone number
• The specific business the consent applies to
• The date and time of consent
• The consent method (verbal during a call, or website form)
• The call identifier or booking/service-request identifier
• The version (and integrity hash) of the disclosure that was presented
• Opt-out status and opt-out history

Consent records are compliance evidence and are not used for marketing. This page contains no real customer information.

8. Message Frequency and Charges

Message frequency varies.

Message and data rates may apply.

9. Opt-Out and Help

Reply STOP to opt out.

Reply HELP for assistance.

Opting out stops future messages for that business's messaging program. Opt-out requests are honored automatically and synchronized with our consent records.

10. Business-Specific Consent

Consent is specific to the identified business and Triven.ai messaging program and applies only to transactional messages related to the customer's appointment, booking, service request, or customer-support interaction.

11. Privacy

Mobile phone numbers, SMS opt-in information, and consent records are not sold, rented, transferred, or shared with third parties, affiliates, or lead generators for marketing or promotional purposes.